The FCA is committed to ensuring that firms prioritise consumer welfare and operate in a manner that prevents harm.

Customer complaint data reflect the relationship between financial providers and their customers

Customer satisfaction is becoming increasingly important in today’s data-driven world. Providing a positive customer experience

In a challenging financial landscape, Cardiff and Vale Credit Union (CVCU) continues to prioritise its members

In a rapidly evolving regulatory landscape, Newbury Building Society continues to demonstrate its commitment to putting customers first

The Financial Conduct Authority (FCA) introduced the Consumer Duty, effective July 31, 2023.

The introduction of the Consumer Duty in the UK has placed consumer protection at the forefront of the financial services sector.

The UK’s fintech sector has long been a breeding ground for innovation, driving advances in technologies and business models

With the implementation of a new Principle 12, the Financial Conduct Authority (FCA) is aiming to improve the protection of retail

Under the new Consumer Duty, Principle 12 states, ‘a firm must act to deliver good outcomes for retail customers’.

With the implementation of the new Consumer Principle, the FCA is aiming to improve consumer protection through an outcome-focused approach.