Cardiff and Vale Credit Union (CVCU) has embraced Consumer Duty, reinforcing its commitment to fairness, transparency, and member support. This approach highlights CVCU’s dedication to ethical banking and empowering its community, setting a strong example of customer-first financial services.
Newbury Building Society (NBS) continues to lead with a customer-first mindset, recently winning the Consumer Duty Leadership Award. Their commitment to fairness and transparency is evident in proactive service improvements, from enhanced support for vulnerable customers to simplifying processes.
Our first spotlight in this series features Cheryl Pidler, at Hinckley and Rugby Building Society (HRBS) and the winner of the category, Consumer Duty Champion of the Year at the inaugural Consumer Duty Leadership Awards 2024.
This article provides key insights from a recent webinar on the topic by Dr Mimi Zou, Frank Brown and Professor Iris Chiu.
The recent introduction of the Consumer Duty by the Financial Conduct Authority (FCA) signals a paradigm shift in how the sector will be regulated, placing consumer protection at its heart. In this piece, we will explore the likely impact of the Consumer Duty on fintech innovation.
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The Financial Conduct Authority is aiming to improve the protection of retail customers through an outcome-focused approach. Read to understand the newest updates and how they may affect your business.
Deriskly invites Sam Hatley, CTO of OnLadder to discuss how their company has adopted innovative integration of the Consumer Duty into their operational strategy. Delve deep into how this central focus has sculpted their product development, turning concepts into market-ready solutions that meet consumers' real needs.
Deriskly's co-founder Dr Mimi Zou had a podcast interview with BI4ALL’s Country Manager for Switzerland, Branca Petrovic where the utility of AI in customer service was discussed.
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Interview with Vikki Williams, industry leader in customer support at Starling and Barclays.
How can AI enhance firms' compliance with the requirements of handling complaints under FCA's new Consumer Duty?
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How can firms leverage new technology solutions to comply with the new Consumer Duty?
Is a CRM system effective enough to handle customer complaints?
How can financial institutions harness NLP technologies to prevent disputes with their customers?
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The Consumer Duty (‘the Duty’) for new and existing products and services that are open for sale or renewal has come into force since 31 July 2023. Firms have been preparing to make sure they meet the new standards. Read more to better understand what the FCA is looking for.