For managing customer complaints and potential disputes, a general CRM or help desk ticketing system is not enough. The problems that take up most of your customer service team’s time and resources usually involve multi-dimensional issues, which most CRM systems are not equipped to manage.
A proactive approach to complaints management is important in preventing problems from escalating down the track.
We can help track characteristics of vulnerability, better respond to customers susceptible to harm.
Our priority is to empower customer service agents to resolve customer complaints with speed, reliability and explainability